Alert templates are the most powerful feature in Secapp. Alert templates can be customized for broadcasting messages and instructions that require immediate action from different stakeholders. For example, organizations can use alert templates for daily operations, or for complex public safety-related incidents, and disasters. These preparedness features include personnel and asset availability status, and location information when relevant.
1. Select Templates from top navigation and then select a template from the listing by clicking it. Main features of an alert template: 1. Priorities define how the alert is sent to the recipient’s phone. You can choose from 3 options:
- High = Full-screen alert with high volume ringtone and vibration. Bypasses phones mute setting if allowed.
- Medium = Full-screen alert and medium ringtone if the phone’s sound is on.
- Low = Notification when an alert arrives.
2. Alert can be sent to selected users, groups, or to a specific area. Select which option suits best for the use case at hand. Area option sends the alert to those users who are in the specified area or enter the area or leave the area.
3. The title of the alert is shown with the largest and bolded letters in the mobile app. The title is also shown in every alert listings. Description complements the title on the alert.
4. Instructions contain the actual content of the alert. Typically instructions are procedures or other guidelines what to do when an alert arrives. It’s important to add a call-to-action line at the end of the instructions. How do you wish the recipients to respond for the alert? For example: “Please respond OK, if you can take part in the rescue team. Otherwise, please respond NOK.”
5. With “Send to primary numbers / channels” you can select the channels you want to sent the alert. If you select both SMS and Mobile app channels, the alert is sent only to a mobile app, if the user has a mobile application active. If the user does not have a mobile application at all or it’s not active, the message will be delivered as an SMS if the user’s phone number is listed in the user information. Users can have multiple phone numbers and you can also select to sent the alert also to the secondary numbers.
6. The alert template has many additional settings that change the behavior of the alert. For example, you can schedule the alert, filter the recipients by the skills they have, or add automation to the alert. With automation, the system sends continuation alerts based on the responses of the users. For example, automation can be set so that the first user who responds OK, get’s a new alert with content “You got the job” and all the rest users who responded later than the first one or haven’t yet responded, will get an alert with content “The shift is already filled”.
Both continuation alerts are sent automatically bases on the rule in the automation. This saves dozens of phones calls made and hours of work time that can be used with patients. There’s a ready-made template that has automation configured so you can try how staff call automation works.