Centralized secure communication in one place
At DNA, Secapp has been found a good tool for centralizing critical communication in one tool, which also reaches all critical persons quickly. Secapp can keep all important information in one place, so there is no need to slip into other channels. Reaction to situations has been significantly faster when both contact information, and all relevant critical communication stays in one place and can be trusted. Pre-defined message templates and automation makes it easy and quick for the users.
“If there are many different communication channels in use, there is a risk that the information will be scattered in different places. In that case, the contact information and contact persons won’t stay up-to-date, and communication easily slips into other chat-applications, which are not as secure.”
“If there are many different communication channels in use, there is a risk that the information will be scattered in different places. In that case, the contact information and contact persons won’t stay up-to-date, and communication easily slips into other chat-applications, which are not as secure, and the groups may include people who have already left the house,” knows Tomas Lång.
Jouni Granlund, who works as a Specialist at DNA, mentions, that when a failure occurs, most important is to get the services back working for the end users. There centralized and fast communication plays a big role. Also, with help of Secapp’s alerting and dispatching features, DNA can automate their communication.
– For example, if the person does not respond to the received message, the automation makes sure that the message will be sent again, for example twice. If the person does not react to the message in any way, the situation can be escalated further, and the message will be sent to a different person next.
Both Granlund and Lång raise the fact that the information stays in one place and keeps everyone involved up to date. Many organizations are familiar with the fact that the data is scattered in different places – and the challenge is where can you find the right information when you are in a hurry. Both are satisfied with Secapp’s reliability in this matter.
It is also possible to add instructions to Secapp, so they are also in the same place in addition to communication.
“Communication is safe, fast and easy to use. Secapp has also proven to be very reliable. I don’t remember that there has ever been a break in the system during our use”, says Lång.
Secapp offers best practices and listens their customers’ voice
DNA’s wishes have been heard in Secapp’s product development. Their needs and suggestions have been well implemented into production. Of course, everything cannot and is not intended to be completely customized, but a lot can be done according to the customers’ needs.
“The answer has never been in the form of ‘it won’t work, forget it’, but we have always received support and suggestions for solutions”, praises Lång. Their suggestions for product development have also often been beneficial to all customers, so it’s a benefit also for Secapp company.
“The system has a lot of possibilities, which is a good thing. As an admin user you have Secapp’s skilled and expert support helping how to take advantage of the program’s possibilities.”
Tomas Lång thanks Secapp’s support team, which has been a big help in planning and implementing various functions.
– The system has a lot of possibilities, which is a good thing. As an admin user you have Secapp’s skilled and expert support helping how to take advantage of the program’s possibilities. Once we’ve told the support what we need, we get help quickly, and also concrete advice and additional suggestions on best practices, how it should be implemented.
Both Lång and Granlund see as a positive thing that the system has many opportunities to expand its use, but it is not necessary to eat the whole cake at once. You can start with the tools you need most. Expanding can be done in baby steps like DNA – in stages and according to the needs of your own organization. Same time as you are planning your own organization’s practices, also Secapp’s users and ways of use can be increased.
DNA is one of the leading telecommunications companies in Finland. The company offer connections, services and devices for homes and workplaces, contributing to the digitalisation of society. DNA’s customers are continuously among the world mobile data usage leaders. DNA has about 3.6 million subscriptions in its fixed and mobile communications networks, and DNA is also the market leader of fixed-network broadbands in Finland. The company has been awarded numerous times as an excellent employer and family-friendly workplace. In 2021, DNA’s total revenue was EUR 956 million and the company employed about 1,600 people around Finland. DNA is a part of Telenor Group, a leading telecommunications company across the Nordics.
More information: www.dna.fi, Twitter @DNA_fi, Facebook @DNA.fi and LinkedIn @DNA-Oyj.
Webpage link: https://corporate.dna.fi/