✔ Be prepared by having the operating procedures ready. Remember to account for all parties (management, employees, stakeholders)
✔ Make sure the procedures are easily accessible and applicable to prevent human errors and to ensure that everyone knows how to act.
✔ Apply the same solution in various locations to familiarize people with the procedures.
Secapp Oy’s Chief Business Officer Jani Lehtinen has long experience in developing the Secapp product to meet customer needs, right from the beginnings of the company. Secapp as a product operates at the heart of critical communications, as it was developed in cooperation with emergency services to enable the best possible operation of critical communication and to ensure quick response. Lehtinen underlines the importance of communication in preparation:
Effective communication and its planning are key aspects of good preparation regardless of whether we are talking about an industrial company, municipality, wellbeing services county or anything else. Whatever the sector, quick flow of information is crucial in order to reach the right people when the need arises.
Secapp has helped many organizations to improve their preparedness and speeded up the time to alert people by as much as 90%. Thanks to the automated communication and multichannel operation, the right people can be reached quickly, wherever they may be located. Secapp can do this in seconds, also creating a real-time situational picture to support decision-making. By means of message templates and automation, Secapp also minimizes human errors.
Good preparation is half the job
Having a communication channel is not quite enough, though. Good preparation is half the job. Doing the first half is the key – when you not in a hurry or in the middle of an emergency. Jani Lehtinen says that in addition to a communication channel, you need clear messages for different target groups and different situations.
Various scenarios and message templates related to them should be completed in advance, detailing what information is sent to whom and who is in charge of what. Templates for every group, for management and for people in charge of machines, and one for the entire staff, all depending on the organization’s needs.
Message templates are easy to create in Secapp. You should write clear instructions for various recipient groups, and also test them in practice in advance. This can prevent errors caused by slip-ups made in a hurry, for example.
When the actual need arises, the messages can be sent with just a few clicks, taking no longer than a few seconds.
Lehtinen goes on to explain that Secapp communication occurs in multiple channels – information can be sent within seconds to thousands of recipients in a number of channels. Another important feature is that the application attracts the recipient’s attention better than an email message, which can be overlooked as people receive so many of them. The system is bidirectional, meaning that an immediate acknowledgment is received, giving valuable information when the message has been reacted to and to see how the situation progresses.