Cascais Airport Operations is satisfied with Secapp’s solution helping not only in emergency situations but also with daily tasks. António Bettencourt says the key reasons why they ended up choosing Secapp, was because they find it very user friendly, it does not require much training and it was an efficient solution that met their needs.
One of the key benefits of Secapp is the smooth communication it provides between different parties. Now that numerous phone calls or text messages are no longer needed during an emergency, it is easy to show how Secapp now saves time and resources.
Airport operations communicate with many different stakeholders. Secapp is used to notify internal and external Authorities about an emergency in progress at the airport. The main users are EMS, Police, External Firefighting Brigades, National Emergency Authority, Civil Protection Service, Airport Director, Airport Safety Manager and Airport Mobile Command Post Manager.
Well-planned and tested use makes it easier to utilize the system when the situation is on-going and when every second matters. Cascais airport has tested the platform for real emergency situations with a large-scale practice exercise. Luckily there hasn’t been any real emergency yet, but if that ever happens, the Operations team is well prepared, explains Bettencourt.
– We had a large-scale emergency exercise, where we tested Secapp. We made pre-custom messages for different types and degrees of emergencies defining what was happening and who needed to be dispatched to the airport. The exercise included all the Authorities and Secapp was used to notify them about the emergency. In less than 10 seconds every Authority member was informed and dispatched to the Airport.