How to use Secapp - The Panic Button

Looking for a solution which allows to make an alert in seconds and the delivery is guaranteed? Let us introduce the mobile panic button by Finnish Secapp!

In this arcticle we will demonstrate how to use the panic button to alert help when a heist is committed to a cash-in-transit vehicle. The driver makes the alert by using the panic button configured on the screen of an iPhone.

The panic button is also available to Android and other iOS devices and its biggest benefit is to launch the automatic alert chain with just a push of button.

With Secapp application there is no need to start to write something or trying to call for help when the situation is already challenging. Of course those features are also available on Secapp.

In this article:

  • How to create an alert template on Secapp
  • How to add the panic button to a Secapp user profile
  • How to add the panic button on the screen of an iPhone
  • How to make an alert

How to create an alert template on Secapp

The first step is to create an alert template in the Secapp system. The alert template will be launched when the panic button is pushed.

Alert template settings:

  • Priority: High (alert bypasses silent settings if they are set ON in the Control Room’s device)
  • Send to: This time we select the users as the alert is sent to an individual receiver. It can be also Groups (such as guards) 0r an area (such as London City)
  • Users: Select Control Room. Now the alert is sent to Control Room if the panic button is used.
  • Other details such as names, titles and instructions are added.
Alert template
Alert template

Channel settings:

  • SMS and mobile app are chosen for channels. Also many other options are available.
Channel settings
Channel settings

Location settings:

  • Next we go to users and choose the driver’s user profile. Location settings are switched ON and also the location history is allowed. This enables to track the driver’s past and coming movements.
Location settings

How to add the panic button to a Secapp user profile

The panic button can be added by proceeding to the panic button settings in the user profile. The button can be added by clicking +.

Panic buttons settings

Next, the panic button settings (name, color and an alert template) are determined. Click Save.

Panic button settings

The panic button appears into the user’s settings.

Panic button is added to the user profile

How to add the panic button on the screen of an iPhone

Next, the panic button is added on the screen of an iPhone.

First, swipe to the leftest screen and push the “Edit” button.

The leftest iPhone screen

The list of widgets open. Select the “Secapp Panic Buttons” widget by pushing the green +.

Widget list

The “Secapp Panic Buttons” widget appears on the top of the list. Press “Done”.

Adding the widget

The panic button appears on the screen of an iPhone and is ready to use.

Panic button

How to make an alert

An alert is made simply pu pushing the panic button on an iPhone’s screen.

The alert is delivered just in seconds to the desired user or users (can be even thousands). In this example we have chosen the highest priority alert which means that once it arrives to the receiver, it will play a high ringtone regardless if the receiver has a silent mode on the device or not. Also a push-notification appears.

The alert opens by pushing the notification.

The notification after an alert is received

When the alert is opened, more details (dispatcher, time, receivers, responses, content, conversation and a map) can be seen.

The details of the alert. The Control Room has responded OK so the driver knows they have got it.

The user can be contacted via Secapp’s secure conversation (chat), if, for example, calling is not an option. Text, voice, photos, videos and attachments can be shared in the chat.

Chat view between the driver and Control Room

The Control Room can also see the driver’s location details by using Secapp’s map view. This helps enormously to provide the help to right place immediately.

Secapp’s map view

Want to know more, let us help!

Thank you for reading this Secapp’s tutorial of panic buttons.

If you have any questions or are interested in starting a demo, please don’t hesitate to contact us. We are more than happy to help you!

YES, I WANT TO KNOW MORE ABOUT SECAPP